Acceptable Use Policy

1. Purpose

This Acceptable Use Policy is part of our Terms of Service. It sets out what you may not do with telik.ai, including the agents, phone numbers and messaging channels you run on it. It applies to every account holder and to everyone in their workspaces.

2. Prohibited uses

You must not use telik.ai to:

• break any law, or help anyone else break it;
• defraud, scam or phish people, or collect passwords, card details or one-time codes under false pretences;
• impersonate a person, business, bank or government body, or clone or imitate a real person's voice without their explicit, documented consent;
• make calls or send messages that are unsolicited or that the recipient has not agreed to receive, including robocalls and bulk marketing, or contact numbers on applicable do-not-call lists;
• harass, threaten, bully or intimidate anyone, or promote hate or violence;
• create or share sexual content involving minors, or any other content that exploits children;
• spread deceptive content about elections or public health, or impersonate candidates or officials;
• collect or process sensitive information (such as health, financial or biometric data) without a lawful basis and the protections the law requires;
• distribute malware, or try to probe, breach or overload the Service or any network;
• resell or white-label the Service without a written agreement with us; or
• use an agent as a substitute for emergency services, or for medical, legal or financial decisions without human oversight.

3. Honesty about AI

• Tell people they are talking to an AI wherever the law requires it — and it is good practice to do so everywhere.
• Never configure an agent to claim to be human when someone sincerely asks.
• Tell people when a call is recorded or transcribed, and get consent where the law requires it.

4. Messaging channels (WhatsApp, Telegram and others)

When you use messaging channels through telik.ai, you must also:

• get opt-in consent before messaging someone, and stop promptly when they ask you to;
• follow the WhatsApp Business Messaging Policy, the Meta Commerce Policy and the WhatsApp Business Terms of Service when using WhatsApp, including using approved templates where required;
• use WhatsApp only for conversations about your own business — not to offer a general-purpose AI assistant or chatbot;
• follow Telegram's terms and bot rules when using Telegram; and
• not send spam, chain messages, or content that the channel's own policies prohibit.

5. Phone numbers and calls

• Only use phone numbers you own or are authorised to use, and show accurate caller ID.
• Follow the telecommunications rules of every country you call, including calling-hour restrictions and do-not-call registers.
• Do not use telik.ai to reach emergency numbers.

6. Enforcement

If we believe this Policy has been broken, we may remove content, disable an agent, number or channel, suspend or close the account, and report illegal activity to the authorities. Where reasonable, we will contact you first. Carriers and channel providers such as Meta may also take their own action.

7. Reporting abuse

If you received a call or message from a telik.ai agent that you think breaks this Policy, email operator@telik.ai with the phone number or account that contacted you, the date and time, and a short description. We investigate every report.