Terms of Service

1. Agreement

These Terms of Service ("Terms") form an agreement between you and Nuvark Technologies (Pvt) Ltd (Nuvark Group), 69/2 St Jude Place, Thaladuwa, Negombo, Sri Lanka ("Nuvark", "we", "us"), the owner and operator of telik.ai. They govern your use of our website, web application and related services (the "Service").

By creating an account or using the Service, you agree to these Terms, our Acceptable Use Policy and our Privacy Policy. If you use the Service on behalf of a business, you confirm that you are authorised to bind that business, and "you" means that business.

2. Eligibility and accounts

• You must be at least 18 and use the Service for business or professional purposes.
• Give accurate information when you sign up, and keep it up to date.
• Keep your login details secure. You are responsible for everything that happens in your account and workspaces, including the actions of team members you invite.
• Tell us straight away at support@telik.ai if you suspect unauthorised access to your account.

3. The Service

telik.ai lets you build AI agents that talk to your customers by voice and text, connect them to channels such as phone numbers, a website widget and messaging apps, and connect them to tools such as calendars and CRMs.

• We may add, change or remove features. Features marked "coming soon", "beta" or "preview" are provided as they are and may change or be withdrawn.
• Some features depend on third-party services (see section 7) and may change if those services change.
• We aim to keep the Service available and reliable, but we do not guarantee that it will be uninterrupted or error-free.

4. Free allowance and pay-as-you-go billing

• New accounts include a free allowance of 30 voice minutes and 50 messages. The current allowance and its terms are shown in your billing dashboard. We may change the free allowance for future periods.
• After the free allowance, usage is billed on a pay-as-you-go basis: voice per minute and messages per message, at the rate for each agent's AI stack (such as its speech-to-text, language model and voice). Current rates are shown in your billing dashboard.
• Browser test calls and chats run while you build an agent are not billed and do not use your allowance. They may be limited in length.
• Phone numbers you buy from us are billed monthly at the price shown before you confirm the purchase, until you release the number.
• To use the Service beyond the free allowance, you must add a valid payment method. Payments are processed by Stripe under its own terms.
• Prices are in US dollars and exclude taxes unless stated. You are responsible for any applicable taxes.
• If a payment fails, we may pause paid usage until your balance is settled.
• We may change rates by giving reasonable advance notice in the app or by email. Changes do not apply to usage that has already happened.

Refunds

Because charges are based on usage that has already happened, fees are non-refundable, except where required by law or where we have charged you in error. If you think a charge is wrong, email support@telik.ai within 30 days of the charge and we will review it promptly.

5. Your responsibilities

You are responsible for your agents and how you use them. In particular, you must:

• follow our Acceptable Use Policy and all laws that apply to you, including laws on telemarketing, unsolicited messages, call recording, consumer protection and data protection;
• tell end users that they are talking to an AI, and that a call may be recorded or transcribed, wherever the law requires it;
• have a lawful basis, and any consents required, before you call, message or process personal information about your customers — including opt-in consent before sending marketing messages;
• give your end users a privacy notice that explains how their information is handled, including by service providers like us;
• only upload content, knowledge and voice samples that you have the right to use — including the explicit consent of any person whose voice you clone; and
• review your agents' behaviour and outputs, and keep a person available for matters that need human judgement.

6. Third-party channels and services

When you connect a telephony provider, messaging channel, calendar, CRM or AI provider, your use of that service is also governed by its own terms. We are not responsible for third-party services, and they may suspend or limit your access independently of us.

WhatsApp and other Meta channels

When WhatsApp, Instagram or Messenger channels are available and you use them through telik.ai, you must:

• comply with the WhatsApp Business Terms of Service, the WhatsApp Business Messaging Policy, the Meta Commerce Policy and any other Meta terms that apply;
• only message people who have given you their phone number and opted in to receive messages from your business, and honour opt-out requests promptly;
• use approved message templates where WhatsApp requires them, such as when starting a conversation outside the customer-service window;
• use WhatsApp only for conversations about your own business — you may not use it to offer a general-purpose AI assistant or chatbot; and
• not sell or promote goods or services that Meta's policies prohibit.

Meta may review, restrict or disable your WhatsApp Business account at its discretion.

7. AI-generated output

Agents generate replies automatically using AI models. AI output can be inaccurate, incomplete or inappropriate, so you should review your agents and not rely on them as the only source of professional, medical, legal or financial advice.

8. Your data and data processing

You own the content you put into the Service and the conversation data your agents create ("Customer Data"). You give us a licence to host, process and transmit Customer Data only as needed to provide, secure and support the Service for you.

For personal information in Customer Data, we act as your processor. We will:

• process it only on your instructions, which are set out in these Terms and in how you configure the Service;
• make sure our staff and contractors keep it confidential;
• protect it with appropriate technical and organisational security measures;
• use sub-processors only under written obligations that protect the data, and remain responsible for them;
• help you respond to requests from people exercising their data protection rights;
• tell you without undue delay if we become aware of a personal-data breach affecting Customer Data; and
• delete Customer Data after your account closes, as described in our Privacy Policy, unless the law requires us to keep it.

9. Intellectual property

We own the Service, including its software, design and brand. These Terms do not transfer any of our intellectual property to you. If you send us feedback or suggestions, we may use them without any obligation to you.

10. Suspension and termination

• You can stop using the Service and ask us to close your account at any time. You remain responsible for charges for usage before closure.
• We may suspend or close your account, or disable an agent, number or channel, if you breach these Terms or the Acceptable Use Policy, fail to pay, create a risk to others or the Service, or if the law or a third-party provider (such as a carrier or Meta) requires it. Where reasonable, we will tell you first and give you a chance to fix the problem.
• After closure, you can ask us to export your Customer Data within 30 days. We then delete it as described in our Privacy Policy.

11. Disclaimers

To the extent the law allows, the Service is provided "as is" and "as available", without warranties of any kind, whether express or implied, including warranties of merchantability, fitness for a particular purpose and non-infringement.

12. Limitation of liability

To the extent the law allows, we are not liable for indirect, incidental, special, consequential or punitive damages, or for lost profits, revenue, data or goodwill. Our total liability arising from or relating to the Service is limited to the greater of the amount you paid us in the 12 months before the claim arose, or USD 100. Nothing in these Terms limits liability that cannot be limited by law.

13. Indemnity

You will defend and indemnify Nuvark Technologies (Pvt) Ltd against third-party claims, and related losses and costs, arising from your Customer Data, your agents' communications, your use of third-party channels, or your breach of these Terms, the Acceptable Use Policy or the law.

14. Governing law and disputes

These Terms are governed by the laws of the Democratic Socialist Republic of Sri Lanka. We will try to resolve any dispute informally first — please contact us. If we cannot, the courts of Sri Lanka will have exclusive jurisdiction.

15. Changes to these Terms

We may update these Terms. We will post the new version on this page and update the date at the top. If a change is significant, we will give account holders reasonable notice by email or in the app. If you keep using the Service after changes take effect, you accept the updated Terms.