Data Deletion Instructions

1. Overview

You can ask Nuvark Technologies (Pvt) Ltd, the operator of telik.ai, to delete your personal data at any time. This page explains how, whether you have a telik.ai account or you spoke to or messaged a business that uses telik.ai — including through WhatsApp, Telegram, a website chat or a phone call.

2. If you have a telik.ai account

Delete specific data yourself

Inside the telik.ai app you can delete agents, knowledge-base documents and connected integrations at any time.

Delete your whole account

• Email operator@telik.ai from the email address on your account, with the subject "Data deletion request".
• Tell us whether you want to delete your whole account or only specific data (for example, a workspace or the conversations of one agent).
• We may ask you to confirm the request from inside your account so we know it is really you.
• We delete your account, workspaces, agents, knowledge bases, conversations and connected-service tokens within 30 days, and email you a confirmation with a reference number.

We keep invoices and payment records for as long as tax and accounting law requires, and deleted data may remain in backups for a short period until they are overwritten.

3. If you called or messaged a business that uses telik.ai

The business you contacted controls your conversation data, and telik.ai stores it on that business's behalf. You can ask the business directly, or ask us:

• Email operator@telik.ai with the subject "Data deletion request".
• Include the name of the business you contacted, the channel (phone, website chat, WhatsApp, Telegram and so on), the phone number or username you used, and the approximate date of the conversation.
• We may ask you to verify that the phone number or account is yours — for example, by replying from it or confirming a code.
• We delete the matching conversations, transcripts, messages and identifiers, or work with the business to delete them, within 30 days, and confirm to you by email.

4. WhatsApp users

If you messaged a business on WhatsApp and that business uses telik.ai, we hold your WhatsApp phone number, profile name and the messages you exchanged with that business. To have this data deleted, follow the steps in section 3.

To stop receiving messages from a business, you can tell it to stop or block its number in WhatsApp at any time. Blocking a business stops new messages but does not delete data it already holds — to delete that data, send us a deletion request.

5. Disconnecting services you connected

If you connected a Google, HubSpot, Salesforce, Zoho, Slack or other account to telik.ai, you can disconnect it in the telik.ai app, and you can also revoke telik.ai's access from that service's own security or connected-apps settings. Once you revoke access at the provider, any token telik.ai stored for it stops working. To have stored connection details deleted as well, send us a deletion request.

6. Questions

For anything about your data, contact us at operator@telik.ai or +94 77 664 9687. See our Privacy Policy for more about how we handle personal information and your rights.